1.General Policy

• Refunds and cancellations are subject to the policies of the specific service providers (e.g., hotels, travel operators, educational platforms).
• Jansuvidha acts as a facilitator and will assist users in processing cancellations and refunds but is bounded by the terms set by the third-party providers.

2.Cancellation Process

• Users may request cancellations via the Jansuvidha platform or customer support within the stipulated time allowed by the service provider.
• Cancellation requests should include necessary transaction details like booking ID, user information, and payment receipts.

3.Refund Eligibility

Refunds will only be processed if the cancellation is within the acceptable period as defined by the service provider or as per applicable laws.

Any refunds due will be processed through the original mode of payment after deducting cancellation charges, if any.

4.Non-Refundable Situations

Some services or transactions may be non-refundable or partially refundable depending on provider terms (e.g., special deals, discount packages).

Refunds will not be issued for issues arising from user-supplied incorrect information or force majeure events.

5.Timeline for Refund

The processing of refunds will be completed within a reasonable time period, usually within 7-15 business days, depending on the payment mode and banking partners.

6.Dispute Resolution

In case of any refund-related disputes, users are encouraged to contact Jansuvidha customer support.

Jansuvidha will work with the respective service provider to resolve disputes promptly.

7.Fastag Recharge Refunds

Fastag related refunds, if applicable, will be processed as per the guidelines of the National Payments Corporation of India (NPCI) and respective toll authorities.

8.Recharge Refunds

Refunds for recharge payments will follow the individual service provider’s refund policies and timelines.